Terms and Conditions
Welcome to fashcommobile.co.uk (“the Website”), operated by MOTORET LIMITED, trading as Fashcom Mobile (“we”, “our”, “us”). By accessing or using this Website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order or using our services.
1. Company Information
MOTORET LIMITED is registered in the United Kingdom under company number 15227792. Our registered business address is Suite 105, Fence House Fence Avenue, Macclesfield, England, SK10 1LT. For all enquiries, please contact us at [email protected].
2. Scope of Services
We specialise in the repair and unlocking of mobile phones, tablets, and laptops (excluding Apple products). We also offer sales of select new and used devices. All services and products are subject to availability.
3. Orders and Quotes
Customers may request service quotes through our website, email, or in-store. Quotes are valid for 7 days unless otherwise stated. We reserve the right to refuse any order if we believe it violates our policies or is submitted with fraudulent intent.
4. Pricing and Payment
All prices are listed in GBP (£) and include applicable taxes unless stated otherwise. We aim to ensure all prices are accurate at the time of listing but reserve the right to correct any pricing errors. Full payment is due at the time of purchase or upon completion of repair services. We accept major debit/credit cards and other approved payment methods.
5. Repairs and Turnaround Time
Repair turnaround times are estimated and may vary depending on the nature of the issue and parts availability. While we strive to complete repairs promptly, delays may occur due to unforeseen circumstances. We will notify you of any significant changes to the estimated completion time.
6. Warranty
We offer a 90-day warranty on most repairs, covering parts and labour for the original fault repaired. The warranty does not cover physical or liquid damage, misuse, or tampering after service. Warranty claims must be accompanied by proof of service.
7. Returns and Refunds
Please refer to our separate Refunds Policy and Delivery & Returns Policy for full details. Refunds for faulty goods or unsatisfactory service may be issued in accordance with UK consumer protection law.
8. Customer Responsibilities
Customers are responsible for backing up their data prior to repair. We do not accept liability for any data loss. You must also ensure that any device provided for service is legally owned and not subject to any third-party claims.
9. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our products or services. Our total liability shall not exceed the value of the service or product provided.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy, available on our website.
11. Intellectual Property
All content on this Website, including logos, branding, and written materials, is the property of MOTORET LIMITED or its content suppliers and is protected by applicable intellectual property laws. Use of our content without permission is strictly prohibited.
12. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to Terms
We reserve the right to amend these Terms and Conditions at any time. Updates will be posted on this page, and your continued use of the Website or our services constitutes acceptance of any changes.