This Privacy Policy outlines how MOTORET LIMITED, trading as Fashcom Mobile (“we”, “us”, “our”), collects, uses, and protects your personal information when you visit our website at fashcommobile.co.uk or interact with our services.
1. Who We Are
MOTORET LIMITED
Trading Name: Fashcom Mobile
Company Number: 15227792
Registered Address: Suite 105, Fence House Fence Avenue, Macclesfield, England, SK10 1LT
Email: [email protected]
We are committed to ensuring that your privacy is protected in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We may collect and process the following types of personal data:
Name and contact details (email address, phone number)
- Device details and service history
- Payment information (processed securely through third-party providers)
- Any correspondence or enquiries submitted to us
- Website usage data via cookies and analytics tools
3. How We Use Your Information
We use your data to:
- Provide repair, unlocking, or sales services
- Respond to enquiries and customer support requests
- Send important updates about your service
- Improve our website and customer experience
- Comply with legal obligations
We do not sell or rent your personal data to third parties.
4. Lawful Basis for Processing
We only process your data where there is a lawful basis to do so. This includes:
- Contractual necessity (e.g. to fulfil a service request)
- Legal obligation (e.g. tax compliance)
- Legitimate interests (e.g. improving our services)
- Consent (e.g. for marketing communications, where applicable)
5. How We Store and Protect Your Data
Your data is stored securely using appropriate technical and organisational measures. We restrict access to personal information to authorised personnel only. While we take all reasonable precautions, no method of transmission over the internet is 100% secure.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements. Service and repair records are typically retained for up to 6 years.
7. Sharing Your Data
We may share your data with trusted third-party service providers (such as payment processors or couriers) when necessary to deliver our services. These providers are contractually obligated to protect your data and use it only for the intended purpose.
8. Your Rights
Under data protection laws, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing or request restriction
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at [email protected].
9. Cookies and Analytics
Our website uses cookies to improve your browsing experience and collect usage statistics through third-party analytics tools. You can manage or disable cookies through your browser settings.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies separately.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or website notice.
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at [email protected].