Delivery & Returns Policy
At Fashcom Mobile (MOTORET LIMITED), we are committed to providing reliable, transparent, and timely delivery and return services for both repairs and product purchases. Please read the following policy to understand your rights and our procedures.

1. Delivery Information

Repairs – Return Shipping
If you choose postal service for your device repair:

• Repaired devices are dispatched via Royal Mail Tracked 24 or a trusted courier service.
• Shipping typically occurs within 24 hours of repair completion.
• You will receive tracking information once your item is dispatched.
• A signature may be required upon delivery.
• We are not responsible for delays caused by the courier or for incorrect delivery addresses provided at checkout.

Product Purchases – Shipping
For mobile phones, tablets, laptops, or accessories purchased through us:

• Orders are processed within 1–2 working days of confirmed payment.
• Delivery within the UK is usually completed in 2–4 working days.
• Express or next-day delivery options may be available at checkout for an additional charge.
• All shipments are securely packaged and insured against loss or damage in transit.

2. In-Store Collection
Customers are welcome to collect repaired devices or purchases from our retail location:

Fashcom Mobile
135 Clifton St, Cardiff CF24 1LY, United Kingdom

You will be notified by email, SMS, or phone once your item is ready for collection.

3. Returns Policy

Products (Sales Items)
We accept returns under the following conditions:

• You must notify us of your intent to return an item within 14 days of receiving it.
• Items must be unused, in original condition, and returned with all original packaging and accessories.
• Return shipping is the responsibility of the customer, unless the item is faulty or incorrect.
• Refunds will be processed within 5–7 working days after we receive and inspect the return.

To initiate a return, contact [email protected] with your order number and reason for return. We will provide return instructions.

Exclusions – Non-Returnable Items
The following items are not eligible for return:

• Opened accessories (e.g., screen protectors, headphones)
• Used or clearance stock marked as “non-returnable” at sale
• Items returned after the 14-day period without prior agreement

4. Faulty or Incorrect Items
If your product arrives faulty, damaged, or is not what you ordered:

• Notify us within 48 hours of delivery.
• Provide your order number and supporting photos if needed.
• We will arrange a prompt replacement, repair, or full refund.
• In such cases, we will cover return shipping costs.

5. Repair Services – Non-Delivery & Returns
Please note that repairs are a service, not a physical good, and therefore not subject to typical return rights. However:

• If a device cannot be repaired, you will not be charged for the attempted service.
• If a repaired fault reoccurs within the warranty period, we will rectify it at no extra cost.
• Devices left uncollected for more than 60 days after repair completion may be subject to disposal or storage fees.

Contact Us
If you have any questions about deliveries or returns, please contact our team:

Email: [email protected]
Address: 135 Clifton St, Cardiff CF24 1LY, United Kingdom